Care Instructions
How do I take care of my jewelry?
14K Gold
Scrub lightly with a fresh toothbrush and warm water. You can also buff your pieces using the cloth included in your order.
Sterling Silver
Gently rub the surface with the cloth included in your order.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Where do I store my jewelry?
It is best to store your jewelry in a jewelry box separately to prevent any damages or tangling to the item.
Shipping & Returns
Can I return or exchange an Item?
We don’t offer return or exchanges. If there’s something missing or wrong with your order please contact us. We’ll help fix the issue.
International Shipping
We are happy to announce we officially ship internationally! All orders are dispatched from our US warehouse within 2 - 3 business days.
Order Tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 9 am until 5pm est.
Frequently Asked Questions
When does my order ship?
Orders ship out 1-2 business days after placing your order. In case of having high demand orders, it may take 3-5 business days longer.
When will I receive my order?
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your USPS tracking number. Click on the tracking number and you can access to-the-minute location information.
Are discounts available?
Yes. You may stay informed on special offers and promotions by subscribing to our newsletter.
I put the wrong information/items on my order, can you fix it?
If you receive an order confirmation email and notice a mistake with the order, please eMail us dblingshop11@gmail.com . If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available). And we’ll get back to you.
Can I return or exchange a sale or finale sale item?
Sale or Final sale merchandise can’t be returned or exchanged, so purchase with care. That said, you are getting a terrific bargain—and it can always become a gift for someone else, right?.
How do I find my ring size?
Having trouble figuring out your ring size? Head on over to our Ring Size Chart.
How do I know my necklace length?
Having trouble figuring out what length to pick a necklace? Head on over to our Necklace Length Guide.
Pieces to Keep Forever
Thoughtfully designed jewelry to wear everyday.
Latest Lookbook
Our newest collection inspired by unique shapes.